Jay Wright

Team Member in BT Business Movers department with many years of experience of working professionally in demanding customer service environments. First point of contact utilising time management skills to triage and prioritise a high volume of customer contacts, delivery an outstanding service experience.

Strong written and verbal communication skills gained from dealing with suppliers and customers of all levels; recording and rapidly responding to stakeholder issues sensitively via phone, email, webchat and in person.

Extremely reliable member of a busy service team, independently managing own caseload. Organised, motivated and highly adaptable using technical skills and in-depth knowledge to problem solve and deliver to deadlines and finding innovative solutions, with fine attention to detail to optimise problem resolution and maintain user satisfaction.

I have loved my current role as a BT Business Movers Service Manager, I act as a single point of contact, project managing business customer who are moving premises, ensuring minimised disruption to services and maintaining connectivity. Ordering services, equipment and engineering work for voice and broadband services, resolving billing enquiries and providing technical support. I was directly involved with setting up the team, devising processes and providing ongoing training for new and established team members.

I also work part time as an event steward at the National Ice Arena dealing face to face with the public. I enjoy the opportunity to view the variety of events; sport, dance, comedy and music, this gives me the opportunity to utilise my excellent customer service skills by supporting the wide range of people who visit the arena.

I have completed training in crowd management and event security and safety.

Team Member in BT Business Movers department with many years of experience of working professionally in demanding customer service environments. First point of contact utilising time management skills to triage and prioritise a high volume of customer contacts, delivery an outstanding service experience.

Strong written and verbal communication skills gained from dealing with suppliers and customers of all levels; recording and rapidly responding to stakeholder issues sensitively via phone, email, webchat and in person.

Extremely reliable member of a busy service team, independently managing own caseload. Organised, motivated and highly adaptable using technical skills and in-depth knowledge to problem solve and deliver to deadlines and finding innovative solutions, with fine attention to detail to optimise problem resolution and maintain user satisfaction.

I have loved my current role as a BT Business Movers Service Manager, I act as a single point of contact, project managing business customer who are moving premises, ensuring minimised disruption to services and maintaining connectivity. Ordering services, equipment and engineering work for voice and broadband services, resolving billing enquiries and providing technical support. I was directly involved with setting up the team, devising processes and providing ongoing training for new and established team members.

I DJ'd for over 25 years in major rock clubs around the country, playing a mix of Indie, Rock, Punk, Hip Hop, Dance, Soul and 60s, 70s and 80s music. I played at festivals and after show parties, frequently to crowds of several thousand people.